Are Filters Eligible for Return?

Filter cartridges, membranes, and replacement filters may be eligible for return only under very specific conditions. Because filters are consumable products, eligibility is limited to ensure safety and product integrity.

When Filters May Be Eligible for Return

A filter may be considered for return only if all of the following conditions are met:

• The filter is unused and unopened

• The filter has not been installed

• The original packaging is sealed and intact

• No factory seals have been broken

• The return request is made within 30 days of delivery

• An approved Return Merchandise Authorization (RMA) has been issued prior to return

If any of these conditions are not met, the filter is not eligible for return.

When Filters Are Not Eligible for Return

Filters are not eligible for return or exchange if:

• The packaging has been opened

• The filter has been installed or used

• Protective seals have been broken

• The filter shows signs of handling, contamination, or damage

• The return request is outside the allowed return window

Once a filter has been opened or installed, the sale is considered final.

Fees and Final Approval

• Approved filter returns may be subject to a restocking fee, where applicable

• Original and return shipping charges are non-refundable

• All returns are subject to inspection and final approval by Crystal Quest

Damaged or Defective Filters

If a filter arrives damaged or defective:

• Contact Crystal Quest Support immediately upon delivery

• Provide your order number and clear photos of the issue

• Do not install or discard the filter until instructed

If verified, Crystal Quest will review appropriate resolution options.

How to Request a Filter Return

If your filter meets the eligibility requirements:

1. Contact Crystal Quest Support

2. Request an RMA and provide your order details

3. Wait for approval and return instructions

4. Ship the filter back in original, unopened packaging

Returns sent without an RMA may be refused.

Quick Summary

• Filters may be returned only if unopened and unused

• Packaging and seals must be intact

• RMA approval is required

• Opened or installed filters are final sale

Need Help Choosing the Right Filter?

If you’re unsure which filter you need, please contact Crystal Quest Support before ordering. Our team can help verify compatibility and prevent unnecessary returns.