Can I Change or Cancel an Order After Placing It?

Crystal Quest understands that plans can change after an order is placed. In most cases, we are able to accommodate order changes or cancellations, depending on the order’s fulfillment status and the type of product or system involved.

Our team will always review each request individually and make great effort in reasonable situations to best assist whenever circumstances allow.

When Changes or Cancellations Are Most Possible

Order changes or cancellations are often possible when:

• The order has not yet shipped

• The order is early in the fulfillment process

• Components have not been custom-built or allocated

• The request can be reasonably handled from our end

The sooner we receive your request, the more flexibility we usually have.

Shipped Orders

If an order has already shipped, options may still be available depending on:

• Shipping status

• Product type

• Carrier limitations

In some cases, we may still be able to assist if it is possible to do so. However, once an order is in transit or delivered, our ability to make changes may be severely limited by factors outside of our control.

Custom Systems & Large Projects

Custom systems, whole house filtration systems, and large or specially configured projects require additional planning, materials, and labor. Because of this:

• Modifications may be limited depending on the stage of production and the type of modifications requested

• Significant changes or cancellations may not always be feasible

• In some circumstances, a cancellation or modification fee may apply

These fees help cover materials, labor, and resources already committed to the project. We always strive to handle these situations fairly and transparently, and truly do our best to work with each individual customer/situation at hand with our best faith efforts.

How to Request a Change or Cancellation

If you need to request a change or cancellation:

1. Contact Crystal Quest support as soon as possible

2. Provide your order number and request details

3. Our team will review the order status and advise on available options

Each request is evaluated individually to determine what can be reasonable and realistically accommodated by our team.

Our Commitment to You

Crystal Quest will always:

• Review requests promptly

• Communicate clearly about available options

• Make good faith and solution oriented efforts to help when circumstances allow

If a request cannot be fulfilled due to fulfillment status, shipping constraints, or project scope, our team will explain why and outline any next steps.

Quick Summary

• Most orders can be modified or canceled depending on fulfillment status

• Shipped orders may have limited options

• Custom fabricated and very large systems may involve additional restrictions or fees

• Crystal Quest will always do its best to assist when and where possible

Need Help With an Existing Order?

If you have questions about your order or need to request a change, please contact Crystal Quest support with your order number so we can review your options.