Does the Warranty Cover Filter Cartridges?

No. Filters, filter cartridges, membranes, and UV bulbs are not covered under the Crystal Quest warranty.

Crystal Quest warranties apply to water filtration systems, not consumable components.

Why Filters and Cartridges Are Excluded

Filters, cartridges, membranes, and UV bulbs are considered consumable items. Their lifespan depends on factors such as:

• Water quality and contaminant levels

• Usage volume

• Maintenance and replacement intervals

Because these components are designed to be replaced regularly, they are excluded from warranty coverage.

What Is Covered Under Warranty

The One-Year Limited Manufacturer’s Warranty applies to eligible Crystal Quest systems and covers:

• Defects in materials

• Defects in workmanship

Coverage applies only when the system is properly installed and used as intended.

Damaged or Defective Upon Arrival

If a filter or cartridge arrives damaged or defective:

• Contact Crystal Quest Support immediately upon delivery

• Provide your order number and photos of the issue

• Do not install or use the item until instructed

In verified cases, Crystal Quest will review appropriate resolution options.

Need Help Choosing the Right Filter?

If you’re unsure which filter or cartridge is correct for your system, we strongly recommend contacting Crystal Quest Support before ordering. Our team can help confirm compatibility and prevent unnecessary issues.