---
title: Is Installation Covered Under Warranty?
description: Crystal Quest warranties do not cover installation or labor costs. Learn why professional installation is required and what installation issues are excluded.
---
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1. [Crystal Quest Knowledge Base & Resource Center](https://info.crystalquest.com/?hsLang=en-us)
2. [Frequently Asked Questions](https://info.crystalquest.com/frequently-asked-questions?hsLang=en-us)
3. [Warranty Basics](https://info.crystalquest.com/frequently-asked-questions?hsLang=en-us#warranty-basics)
# Is Installation Covered Under Warranty?
## Installation, labor, and related service costs are not covered under the Crystal Quest warranty.
The Crystal Quest One-Year Limited Manufacturer’s Warranty covers **defects in materials and workmanship** for eligible products. **Installation services and labor costs are not covered** under warranty.
At the same time, many Crystal Quest products must be **properly installed by a qualified, licensed professional** in order for warranty coverage to remain valid.
---
### What the Warranty Covers
The warranty covers:
- Manufacturing defects in materials
- Manufacturing defects in workmanship
- Products that are **used as intended and installed correctly**
Crystal Quest may, at its discretion, **repair or replace** the defective product or component, if defect has been confirmed.
---
### What Installation Is **Not** Covered
The warranty does **not** cover:
- Installation labor or service fees
- Plumbing or electrical work
- Setup, removal, or reinstallation costs
- Service calls, diagnostics, or on-site labor
- Costs related to improper installation
These costs are the responsibility of the customer or installer.
---
### Professional Installation Requirement
Many Crystal Quest systems are intended for **professional installation**. Warranty coverage may be denied if a product is:
- Installed incorrectly
- Installed by an unqualified or unlicensed individual (where required)
- Operated outside specified pressure, temperature, or water quality limits
This requirement is especially important for:
- Reverse osmosis systems
- Under-sink systems
- Water softeners
- Backwashing filters
- Whole house systems
---
### Damage Caused by Installation
The warranty does **not** cover damage resulting from:
- Improper plumbing or electrical connections
- Overpressure or water pressure spikes
- Failure to follow installation instructions
- Use without required safety devices (such as pressure regulators or flood protection)
Damage caused by installation errors is **not considered a manufacturing defect**.
---
### Why Installation Is Excluded
Installation conditions vary widely based on plumbing configuration, site conditions, and installer skill. Because these factors are outside Crystal Quest’s control, installation labor and related costs are excluded from warranty coverage.
---
### Quick Summary
- Installation and labor are **not covered** under warranty
- Proper professional installation is required for warranty eligibility
- Damage caused by installation errors is not covered
- Warranty applies only to manufacturing defects
---
### Need Help With Installation Questions?
If you have questions about installation requirements or want to confirm proper setup before installing your system, please contact **Crystal Quest** Technical [Support](https://crystalquest.com/pages/contact-us) for guidance.
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- [Residential vs Commercial Use](https://info.crystalquest.com/frequently-asked-questions?hsLang=en-us#residential-vs-commercial-use)
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- [Storage & Brine Tanks](https://info.crystalquest.com/installation-guides?hsLang=en-us#storage-brine-tanks)
- [Installation Variations](https://info.crystalquest.com/installation-guides?hsLang=en-us#installation-variations)
- [Maintenance & Replacement](https://info.crystalquest.com/maintenance-replacement?hsLang=en-us#main-content)
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