What Is Covered Under the Crystal Quest Warranty?

Crystal Quest provides a One-Year Limited Manufacturer’s Warranty on most Crystal Quest water filtration systems. This warranty is intended to cover manufacturing defects only and does not apply to installation errors, misuse, or normal wear and tear.

Warranty coverage begins on the date of purchase.

What the Warranty Covers

Under the One-Year Limited Warranty, Crystal Quest covers:

Defects in materials
Defects in workmanship
Issues that arise under normal, intended use
Products that are properly installed and operated according to provided instructions

If a covered defect is confirmed during the warranty period, Crystal Quest may, at its discretion, repair or replace the defective product or component.

Warranty Duration

One (1) year from the date of purchase
Applies to most Crystal Quest water filtration systems
Excludes consumable components, including filter cartridges and UV bulbs

Professional Installation Requirement

Many Crystal Quest systems are designed for professional installation.

Warranty coverage may be denied if:

The system was not installed by a qualified, licensed professional
The product was improperly installed
Damage occurred due to installation error

This requirement is especially important for:

Under-sink systems
Reverse osmosis (RO) systems
Water softeners
Backwashing filters
Whole house systems

What Is Not Covered

The warranty does not cover:

Normal wear and tear
Filter cartridges, membranes, or UV bulbs
Improper or unlicensed installation
Misuse, abuse, neglect, or modification
Damage from freezing, sunlight (UV exposure), or overpressure
Damage caused by water conditions outside system specifications
Plumbing labor, installation, or service fees
Property damage, water damage, or personal injury
Lost business, downtime, or consequential damages

Shipping and Service Costs

If warranty service is required:

The customer is responsible for shipping costs to Crystal Quest
Crystal Quest covers the repair or replacement of the defective product or part
Return shipping arrangements may vary depending on the situation

Maximum Warranty Liability

Under all circumstances:

Crystal Quest’s maximum liability is limited to the repair or replacement of the defective product or component
Liability will never exceed the original purchase price
Warranty coverage ends upon expiration of the warranty period

How to Request Warranty Service

To request warranty service:

Contact Crystal Quest Technical Support
Provide proof of purchase and product details
Describe the issue and provide photos if requested
Follow the warranty service instructions provided

All warranty claims are reviewed on a case-by-case basis.

Quick Summary

One-year limited manufacturer’s warranty
Covers defects in materials and workmanship
Requires proper use and professional installation
Excludes consumables, installation errors, and misuse
Liability limited to repair or replacement

Need Help With a Warranty Claim?

If you believe your product may qualify for warranty service, please contact Crystal Quest Technical Support so we can review your situation and assist.