What Should I Do If My System Is Actively Leaking?

An active leak requires immediate action. Follow these steps right now to prevent water damage and protect your home.

Stop the Water Immediately

Your first priority is shutting off the water supply. Locate the inlet valve on your system or your home's main shut-off and turn it to the closed position. Every minute matters when water is actively leaking.

If your system includes any electrical components such as UV sterilizers, pumps, or electronic monitors, disconnect power immediately to prevent electrical hazards.

Contain and Protect the Area

Place towels, buckets, or containers to catch any ongoing drips
Absorb pooled water as quickly as possible
Move any nearby items that could be damaged by water
Keep the area clear while you assess the situation

Locate the Leak Source

Once the water flow is stopped, carefully examine your system to find where the leak originated. Check filter housings, fittings, tubing connections, and the tank itself. Take photos or video of the leak location and any visible damage. This documentation will be valuable if you need to contact support.

Do not restore water flow until you have identified and addressed the cause.

Common Causes of Leaks

Loose or improperly seated fittings are the most frequent cause. Connections can loosen over time due to vibration or pressure changes. Push-fit connections may not have been fully inserted during installation, and threaded connections may need re-tightening or new thread seal tape.
Worn O-rings and seals degrade over time and require periodic replacement. They can become brittle, cracked, or compressed, and improper filter installation can damage or displace them.
Cracked housings or components can result from excessive pressure, physical impact, freezing temperatures, or material aging from UV exposure.
Tubing issues include brittleness, kinks, pinhole leaks, and connections that pull loose when tubing is under tension.
Pressure problems such as incoming water pressure exceeding specifications, water hammer from sudden surges, or failed pressure regulation can stress components and cause leaks.

When to Contact Support

Many minor leaks can be resolved by tightening connections or replacing O-rings. However, contact Crystal Quest support if:

The leak originates from a crack in the tank or housing
You cannot identify the source of the leak
The leak continues after tightening all visible connections
Electrical components have been exposed to water
The system is under warranty and you are uncertain about self-repair
You need replacement parts or guidance on which components to order
The leak caused the system to lose pressure or functionality

Quick Reference

Shut off water immediately — always the first step
Disconnect power to electrical components
Contain and clean up standing water promptly
Locate the source before attempting repairs
Check fittings and O-rings — the most common culprits
Document everything with photos for support reference
Do not restore water until fully resolved

Need immediate assistance? Our support team understands that leaks require urgent attention. Contact Crystal Quest customer support for guidance on containing the leak, identifying replacement parts, or resolving the issue quickly.